Terms & Conditions

Class schedule

• Classes are scheduled weekly at the same time & day. No lessons on the 5th week of the month (can be used to arrange make up if needed).

• Coaches and SwimCareSG are not responsible for lessons starting late due to the part of the student. If the coach is late, we will extend the lesson to complete the full duration.

• Coaches and SwimCareSG are not liable for any damages, injuries or death arising outside of lesson time.

• For group classes (3-5pax), SwimCareSG reserves the right to allocate suitable students to join the group up to a maximum of 5pax.

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Class fee payment

• One-time refundable deposit of $80/pax - Refunded on 1 month notice of termination.

• Monthly lesson fees (non-refundable & no offset) are sent on 24th of every month & due before the end of the last day of the month.

• ⚠️If a student is unable to attend any lessons due to plans made in advance: give notice of the dates before payment is collected & we will not charge for those dates.

• ⚠️Payment after the last day of the month is subjected to $20 administrative fee & lessons will be suspended until payment is received.

• Exceptions in payment

  • Unable to attend classes for >1 month - Not charged & slot is not reserved.

• The $80 deposit will be forfeited & slots will be released if no communication about a temporary pause of lesson is received during the billing period.

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Wet weather

• Classes will proceed with light rain. Heavy rain/lightning, class cannot proceed in the pool.

• In the event of rain, coaches & parents will monitor the rain closer to class time (2h window from class time) to decide if class should be cancelled & arrange make up.

• If class has started & is unable to continue due to heavy rain/lightning, class will continue on dry sheltered land with kids friendly stretching and exercises, unless agreed that child/location is not suitable.

  • If dry land is not done, remaining class duration will be made up by extending subsequent lessons to make up.

 

Class cancellation

⚠️Valid cancellations:

• Due to falling ill/personal reasons: At least 2h notice of class cancellation and make up can be arranged. Cancellations made within 2h from the scheduled class time/no shows will be considered a chargeable class.

• Cancellations due to heavy rain/lightning are valid at any point of lesson and make up can be arranged. Cancellations due to light rain/cold temperature will be considered a chargeable class.

• Make up can be arranged if the coach initiates class cancellation.

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Make up arrangements

For paid lessons with valid cancellation

• Option 1: Make up with the coach at mutual availability (separate date/extend lesson e.g. +15mins to 3 lessons).

• Option 2: Make up with a replacement coach

• Option 3: Store a class credit (1 year validity from date of cancellation) - to use for a make up class.

Note: ⚠️We do not provide offset or carry forward of fees from cancelled lesson. Make up classes are to be arranged in addition to weekly lessons.​

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Adjustments in class duration (Applies to 1-2 & group classes)

Classes will proceed even without full attendance. Same for make up classes.

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Termination

At least 1 month (30 days) notice of termination; excludes duration of inactive attendance (months which are not charged) & clearing of class credits.​